Plus Fitness UK

Last updated: 18/06/2026

Who we are Plus Fitness UK is the trading name of Fitness HQ Limited (company number 16092256), a company registered in England and Wales. Our registered office is at 71 Queen Victoria Street, London, EC4V 4BE.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, enquire about franchise opportunities, or interact with us.

What information we collect We may collect the following types of personal data:

• Identity and contact details (name, email address, phone number, address)
• Information you provide when making a franchise enquiry or application
• Information you provide when signing up for marketing communications
• Technical data (IP address, browser type, device information, and cookies – see our Cookie Policy)
• Information relating to your interactions with our website and marketing communications

How we use your information We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our franchise opportunities
• To assess and process franchise applications
• To send you marketing communications (where you have consented or where we have a legitimate interest)
• To improve our website and services
• To comply with our legal and regulatory obligations

Legal basis for processing We process your personal data on one or more of the following legal bases:

• Consent – where you have given us clear consent
• Contract – where processing is necessary for a contract with you
• Legitimate Interest – where we have a legitimate business interest (for example, marketing to existing contacts or improving our services), provided this does not override your rights

Sharing your information We may share your personal data with:

• Our service providers and professional advisers (e.g. website hosting, email marketing platforms, legal advisors)
• The Plus Fitness Master Franchisor in Australia (for operational and support purposes)
• Regulatory authorities, if required by law

We ensure that any third parties we share data with have appropriate security measures in place.

International transfers Some of your personal data may be transferred to and processed in Australia by our Master Franchisor. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

How long we keep your information We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Your rights Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

Complaints If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

Post: Fitness HQ Limited, 71 Queen Victoria Street, London, EC4V 4BE